Sally Jetson and Associates

PO Box 243 Mt Lawley Western Australia 6929
ABN 24 075 290 130
Ph: 61 8 93704014 Fax 61 8 93701722
info@jetson.net.au

Bullying, Harassment, Mediation, EEO, Investigation Training, Contact Officer Training, Grievance Officer Training and Workplace Conflict and Behaviour, Perth, Western Australia

EEO Awareness
Harassment
Discrimination

Training Kits Brochure
Professional Conduct & Acceptable Workplace Behaviour
EEO Awareness
Countering Workplace Bullying

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who are we?

training courses 2010

grievance officer training
contact officer trainig

refresher training

EEO & conduct awareness

countering workplace bullying

mediation and conciliation

investigation training

professional services

eeo services

behaviour coaching

articles & newsletters

clients

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Services:
Bullying Awareness Training
EEO Training
Harassment
Sexual Harassment
Discrimination
Grievance Management
Grievance Officer Training
Contact Officer Training
Mediation
Mediation Training
Workplace Investigations
Investigations Training
Behaviour Coaching
Training Packages

 


..Sally Jetson & Associates
Mt Lawley Professional Centre

Compliance
and Awareness Materials

For fifteen years we have provided quality materials that are engaging and effective. Many of these educational materials are now publicly available. From $3.00 each.
 

Contact and Grievance Officer Roles

Grievance Resolution Officer Role

Describes role of contact officers and grievance resolution officers
Desirable qualities and competencies for contact and grievance officers
Do contact and grievance officers mediate or investigate?
Sally Jetson and Associates contact and grievance officer training completencies

Action based training and optional assessment of skills

complaints
   
Bullying Harassment or Reasonable Management?

Bullying, harassment or reasonable job request
Establishing expectations of behaviour
Dealing with work performance and conduct matters
Giving feedback on workplace behaviour
Line managers responsibilities

birds
   
Bullying prevention This list of strategies was developed by 140 workshop participants working in teams in answer to a case study question
“What can be done to manage and prevent bullying in the workplace?”
 


Action Learning

Innovative approach to skills workshops
Action and accelerated learning techniques
Value in learing and problem solving

 


Newsletter

When minor concerns become big issues
- spacemakers
- gossip and rumours
Interpersonal behaviour and self management
- indecisiveness
- dominance
- cynicism

   
Newsletter Diversity matters .... balance and business benefits
Solving workplace problems ... when to mediate and when to manage
Bullying and the toxic work environment
Giving feedback on behaviour matters
   

Harassment, graffiti and vandalism (including Guidelines for managing graffiti and harassing communication)

What is graffiti?
Graffiti vandalism
Harassment graffiti
Courses of action
Reporting matters

Confidentiality and sensitivity
Gathering and managing evidence
Phone calls and SMS messanging
Managing graffit and vandalism
Managing harassing email

   
Inquiry or Investigation?

What is an investigation?
When to investigate
What is an inquiry?
When to undertake an inquiry

   
Sexual Orientation and Gender History people
   
The toxic workplace Toxic tactics, bullying, workplace violence,OSH, risk factors,cases
   
Communication A tri-fold communication pamphlet covering listening, common communication blockers and your general style - aggressive, passive, passive-aggressive or assertive
   

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Mt Lawley Professional Centre
training & meeting rooms & facilities
available
Meeting facilities for 20
+
Private Consulting Room





• Are you looking for a venue with character?
• Need a space for seminars or groupwork?
• Need a meeting, counselling or coaching space?
• What about a venue for health and wellbeing activities?
• Available during the day, evenings and weekends
.
FOR HIRE
- coaching
- counselling
- meeting room

To ensure that we can always offer you the very best service we maintain close working relationships with qualified, respected and highly experienced practitioner organisations including:

The Corporate Soul Pty Ltd
www.corporatesoul.com.au
gail@corporatesoul.com.au
Helping You Develop a Leaderful Organisation¨

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Services and Training:
Bullying
Bullying Awareness Training
EEO Training
Harassment
Sexual Harassment
Discrimination
Grievance Management
Grievance Officer Training
Contact Officer Training
Mediation
Mediation Training
Workplace Investigations
Investigations Training
Behaviour Coaching
Training Packages

 

Ph: (618) 9370 4014 Fax (618) 9370 1722
info@jetson.net.au
PO Box 243 Mt Lawley Western Australia 6929
ABN 24 075 290 130
Bullying, Harassment, Mediation, EEO, Investigation Training, Contact Officer Training, Grievance Officer Training and Workplace Conflict and Behaviour Services in Perth Western Australia