|
|
..Sally
Jetson & Associates
Mt Lawley Professional Centre
| Compliance
and Awareness Materials |
For
fifteen years we have provided quality materials that are engaging
and effective. Many of these educational materials are now publicly
available. From $3.00 each. |
| |
|
| Contact
and Grievance Officer Roles
Grievance
Resolution Officer Role |
Describes
role of contact officers and grievance resolution officers
Desirable qualities and competencies for contact and grievance
officers
Do
contact and grievance officers mediate or investigate?
Sally Jetson and Associates contact and grievance officer training
completencies
Action
based training and optional assessment of skills |
 |
| |
|
| Bullying
Harassment or Reasonable Management? |
Bullying,
harassment or reasonable job request
Establishing expectations of behaviour
Dealing with work performance and conduct matters
Giving feedback on workplace behaviour
Line managers responsibilities |
 |
| |
|
| Bullying
prevention |
This
list of strategies was developed by 140 workshop participants working
in teams in answer to a case study question
“What can be done to manage and prevent bullying in the workplace?” |
| |
|
| Action
Learning |
Innovative
approach to skills workshops
Action and accelerated learning techniques
Value in learing and problem solving
|
| |
|
| Newsletter
|
When
minor concerns become big issues
- spacemakers
- gossip and rumours
Interpersonal behaviour and self management
- indecisiveness
- dominance
- cynicism |
| |
|
| Newsletter
|
Diversity
matters .... balance and business benefits
Solving workplace problems ... when to mediate and when to manage
Bullying and the toxic work environment
Giving feedback on behaviour matters |
| |
|
Harassment,
graffiti and vandalism (including
Guidelines for managing graffiti and harassing communication) |
What
is graffiti?
Graffiti vandalism
Harassment graffiti
Courses of action
Reporting matters
Confidentiality
and sensitivity
Gathering and managing evidence
Phone calls and SMS messanging
Managing graffit and vandalism
Managing harassing email |
| |
|
| Inquiry
or Investigation? |
What
is an investigation?
When to investigate
What is an inquiry?
When to undertake an inquiry |
| |
|
| Sexual
Orientation and Gender History |
 |
| |
|
| The
toxic workplace |
Toxic
tactics, bullying, workplace violence,OSH, risk factors,cases |
| |
|
| Communication |
A
tri-fold communication pamphlet covering listening, common communication
blockers and your general style - aggressive, passive, passive-aggressive
or assertive |
| |
|
return
to top
|
Mt
Lawley Professional Centre
training & meeting rooms & facilities available
Meeting
facilities for 20
+
Private Consulting Room


• Are you looking for a venue with character?
• Need a space for seminars or groupwork?
• Need a meeting, counselling or coaching space?
• What about a venue for health and wellbeing activities?
• Available during the day, evenings and weekends.
FOR
HIRE
- coaching
- counselling
- meeting room
To ensure
that we can always offer you the very best service we maintain close working
relationships with qualified, respected and highly experienced practitioner
organisations including:
The
Corporate Soul Pty Ltd
www.corporatesoul.com.au
gail@corporatesoul.com.au
Helping You Develop a Leaderful Organisation®

sitemap
Services
and Training:
Bullying
Bullying Awareness Training
EEO Training
Harassment
Sexual Harassment
Discrimination
Grievance Management
Grievance Officer Training
Contact Officer Training
Mediation
Mediation Training
Workplace Investigations
Investigations Training
Behaviour Coaching
Training Packages
|
| Ph:
(618) 9370 4014 Fax (618) 9370 1722
info@jetson.net.au
PO Box 243 Mt Lawley Western Australia 6929
ABN 24 075 290 130
Bullying, Harassment, Mediation, EEO, Investigation Training,
Contact Officer Training, Grievance Officer Training and Workplace Conflict
and Behaviour Services in Perth Western Australia |