Sally Jetson and Associates
in conjunction with
Mt Lawley Professional Centre

We apply the principles and protocol to investigate complaints or disputes
that have the potential to become legal or commission matters.

Sally Jetson & Associates provides all aspects of professional service in relation to complaint or grievance management,
grievance investigation or organisation-led inquiry processes.

In relation to such matters, we can support your organisation to:

• Assess the problem;
• Identify whether the matter is minor in nature, a concern, a complaint, a grievance or a dispute;
• Identify the most appropriate outcome in the situation;
• Outline the options to achieve the most suitable outcome;
• Advise on any legal or external matters you need to consider, including ER, IR, EEO or PSSC;
• Undertake preliminary investigations;
• Provide preliminary reporting;
• Support your personnel via supervision or coaching;
• Provide conciliation/mediation/investigation or inquiry services – depending on the need;
• Develop a brief for formal matters;
• Provide all documentation required within the process, including: brief; appropriate documentation to those involved; records of interview, etc.
• Conduct formal investigations;
• Report as required;
• Provide written reports and recommendations;
• Provide a protocol to ensure the process is equitable, reasonable and fair.
• Advise on considerations to be observed should the matter become the subject of external proceedings.

Applications:

Anti-Discrimination
Sexual/racial harassment, other anti-discrimination grounds, and victimisation.

Bullying
Many bullying inquiries fail because investigators tend to investige a series of independent, or isolated, incidents and allegations and make findings on each. This approach fails to account for pattern of behaviour and impact on those affected. We are experienced in conducting investigations into allegations of bullying. We account for pattern of behaviour and detrimental impact, thereby increasing the accuracy of findings.

General Grievances
Unfair treatment based on personal, or professional characteristics including work-related harassment and bullying.

Industrial Relations
Breaches of employment contract, termination, unfair dismissal, constructive dismissal.

Disciplinary Matters
Breaches of accepted standards of workplace behaviour or practice, and codes of conduct or governing standards.

Management/Supervisory Issues
Disagreements over work practises, decisions or directives between supervisor and subordinates and vice versa.

Performance Management
Investigate disputes over performance management issues.

 

Mt Lawley Professional Centre
training & meeting rooms & facilities available
Meeting facilities for 20
+
Private Consulting Room




• Are you looking for a venue with character?
• Need a space for seminars or groupwork?
• Need a meeting, counselling or coaching space?
• What about a venue for health and wellbeing activities?
• Available during the day, evenings and weekends.
FOR HIRE
- coaching
- counselling
- meeting room

To ensure that we can always offer you the very best service we maintain close working relationships with qualified, respected and highly experienced practitioner organisations including:

The Corporate Soul Pty Ltd
www.corporatesoul.com.au
gail@corporatesoul.com.au
Helping You Develop a Leaderful Organisation¨

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Services and Training:
Bullying
Bullying Awareness Training
EEO Training
Harassment
Sexual Harassment
Discrimination
Grievance Management
Grievance Officer Training
Contact Officer Training
Mediation
Mediation Training
Workplace Investigations
Investigations Training
Behaviour Coaching
Training Packages

Ph: (618) 9370 4014 Fax (618) 9370 1722
info@jetson.net.au
PO Box 243 Mt Lawley Western Australia 6929
ABN 24 075 290 130
Bullying, Harassment, Mediation, EEO, Investigation Training, Contact Officer Training, Grievance Officer Training and Workplace Conflict and Behaviour Services in Perth Western Australia